Refund policy

Cancellation Policy

Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team at hello@primerry.in.

In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

Orders once shipped cannot be cancelled.

Refund Policy

The Company will not accept any returns nor initiate any refunds on purchase of the product unless the conditions below are met.

Returns will only be accepted for products that have been damaged in transit, have physical defects, or where an incorrect product has been shipped. An email with unboxing video and photos of the damaged/incorrect product should be sent within the stipulated time for us to accept the request.

Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us at hello@primerry.in.

Returns will not be accepted if the product has been used, and/or the seal has been broken, and/or the serial number has been tampered with. On receipt of the returned product, Primerry will proceed to inspect the same and validate the claim.

Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.

If you made an online payment, we will refund the amount back to the original source (debit/credit card, bank, wallet, etc.) within 7 working days of receiving the request from you.

For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.

Insurance

The Company shall provide only transit insurance, which shall be valid up to the time of acceptance of delivery of the products only.

Shipping, Delivery and Returns

Primerry is working with high-speed logistics to provide the smoothest service we can. Due to unforeseen circumstances, there can be issues that delay the shipping process, which may cause an indefinite delay. Our customer management team will contact you on this basis, providing updates.