Policies

How Primerry handles and safeguards personal info from site visitors and those using our sprays for their kids.

01.

Information we collect

We collect information you give us directly — like your name, phone number, delivery address, and your child's age range when you create an account or place an order. We also collect basic usage data automatically, such as pages visited and device type, to keep the site running smoothly.
  • Account details — name, email, phone number, delivery addresses.
  • Order history — products purchased, subscription preferences, payment status.
  • Health context (optional) — age range or allergies you choose to share with our POC DOC team.

FSSAI Notice

We never sell health-related information you share with our in-house pediatric team. It is used only to personalise dosage guidance, as required under applicable food-supplement labelling norms.

02.

How we use your data

Your information helps us fulfil orders, send delivery updates, and improve our formulations based on real feedback. We do not use your child's health data for advertising, ever.
  • Processing and shipping your orders
  • Sending order updates via SMS, WhatsApp or email
  • Responding to POC DOC consultations
  • Improving product taste, dosage and packaging
03.

Sharing with third parties

We share the minimum data necessary with delivery partners, payment gateways, and SMS providers so your order reaches you. These partners are contractually bound to use your data only for that purpose.
04.

Your rights

You can request a copy of your data, ask us to correct it, or delete your account at any time by writing to privacy@primerry.com. We respond within 7 working days.
05.

Cookies

We use essential cookies to keep your cart and login working, and optional analytics cookies to understand which products resonate. You can turn off analytics cookies from the banner at any time.

Still have any questions?

Our care team replies within 24 hours, every day of the week.

contact us